Shipping & Returns

Shipping and Transit Information

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day (Monday-Friday) from when the order is placed. Standard delivery is ground service and is expected to take 2-6 business days. Expedited (2 Day and Next Day Air) orders placed by 4:00 PM EST will ship the same business day (Monday-Friday). Please be aware Express delivery is business days (Monday - Friday, excluding holidays). Express Delivery is not an option for packages shipped to Hawaii, Alaska, or Puerto Rico.

DELIVERY SERVICES

Standard Ground Service (2-6 Business Days): $9.95 / Free on orders over $250

2 Day Air: $21.95

Next Day Air:$29.95

 

International Orders

Bobby Jones only ships to the United States and Canada at this time.

CANADIAN RETURNS:

Please return your items using the carrier of choice.  Return shipping costs are paid by the purchaser and any shipping cost associated with the original order cannot be refunded.  Please include a copy of your packing slip so we can identify your order.  If you no longer have the packing slip, please include a note with your full name and address, order number, and the reason for return. 

If you have any questions, give us a call at 1-888-776-0076.

 

Returns

Bobby Jones wants you to be pleased with your purchase. If you are not satisfied with your product, you can return or exchange an item within 45 days of purchase.

You may only return products that are in good condition and have not been used beyond what is necessary to ascertain the fit and feel of the garment. Please ensure products are unwashed and arrive in the original packaging with the tags attached. If the above criteria have not been met, Bobby Jones reserves the right to reject the return and any items will be shipped back.

Items purchased anywhere except bobbyjones.com must be returned to the original place of purchase.

Final Sale Policy

Purchased items that were steeply discounted (40% off or higher) are considered non-returnable or non-exchangeable unless there is a manufacturing defect.

Placing a Return or Exchange

Request a prepaid return label through the portal below. Please note: When using the pre-paid return label, a return shipping fee of $10.00 will be deducted from the refund amount.

Need to exchange for a different size? Place a new order for the desired size and use the portal below to generate a return label. You will be issued a full refund for the returned items and the prepaid return label is on us. Just add a note in the NOTES field to tell us you've already placed a new order.

If you are returning a gift without the original packing slip, please include the name and address of the person who purchased the merchandise so we may be able to locate the original order. Purchasers will not be notified of return unless you request they receive the refund. Gift recipients will receive a non-refundable gift certificate.

If you need help, please call Customer Service at 1-888-776-0076. For returns coming from Puerto Rico or outside of the domestic US, or APO addresses, prepaid return labels are not available. Please ship items back using your carrier of choice.

If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

Bobby Jones
Returns Department
2625 North Berkeley Lake Road NW
Suite 100
Duluth, GA 30096

Please allow 14 days for us to receive and process exchanges and credits.

Please use the below portal to print a prepaid return label:

 

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